Voice Calls
Lightpost allows your congregation to make classic voice calls. The voice call tool, utilizing a dedicated number, is meant for one-way communication to phone numbers stored in a users' profiles. Because it is one way, you are unable to receive any call backs.
What is a voice call?
A voice call is an actual phone call made to a user in a group to communicate a message to.
Voice calls are sent by typing out a message (see the "how to" section) to send to a group.
Lightpost then uses a text-to-speech mechanism to make the phone calls and read the message to the user.
Voice calls do have an extra cost associated with them due to the requirement of using a third party service to make the phone calls.
How are voice calls counted?
Lightpost counts voice calls per minute spent calling and reading a message to a users' unique phone number.
Lightpost automatically filters out duplicate numbers and duplicate recipients.
If multiple people have the same phone number, only one call will be made.
If a user has multiple phone numbers, a call will only be sent to their primary number.
How to send a voice call
In the Admin, find the group you wish to message, and click on the group.
Ensure that the "Enable messaging by Voice" option is selected in the "Messaging" tab and save changes.
Ensure that you are an "Authorized Sender" in the Authorized Sender tab.
Go to the "Send Voice" section available for the group.
Enter the message you wish to be read, and click "Send".
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