Login Methods

Lightpost offers 3 different methods of logging in for members: email, username and phone number.

Email

The recommended method of login for members is an email address.

Once an email address is added to a users' account in the Admin, the user can utilize the "Forgot Password" process to reset their password and login.

The "Reset Password" process is available as a link on both the mobile and web apps.

Phone Number

A user can also use their phone number in place of an email address on the login screen.

1. Add their phone number on their user account, just like any other phone number.

   1. Do not attempt to set their username as a phone number.

2. Set a password on the users' behalf, and securely communicate that password to the user for login.

   1. It is recommended that you communicate the password verbally, and do not write down, email or text a user's password to them.

   2. Recommend that they can change their password after they have logged in, in the "My Account" section.

Username

A user can also use a custom username in place of an email address on the login screen.

1. Set the username and password on the users' behalf by editing the user profile in the Admin

2. Securely communicate that username and password to the user for login.

   1. It is recommended that you communicate the password verbally, and do not write down, email or text a user's password to them.

   2. Recommend that they can change their password after they have logged in, in the "My Account" section.