Emails marked as spam

A user may accidentally mark an email coming from Lightpost as spam. Here are the steps to resolve this.

Occasionally, a user may accidentally mark an email coming from Lightpost as spam.

When this happens, our email provider immediately blocks all future emails from going to this user, to ensure that such reports are honored and treated seriously.

In the event that this was a mistake, we must manually submit a request to unblock the user from the suppression list with our email provider.

To do this, please email the user and have them reply with something to this effect:

Hello! I would like to receive emails again from Lightpost. Please remove me from any suppression list so I can receive future emails.

Then forward this email to Lightpost support, so we can manually request reinstatement.

Once we receive this email, the process usually takes a short amount of time to reinstate the user.